Return Policy

30-Day Return Guarantee

We want you to be fully satisfied with every item that you purchase from EarthlightLED.com. If you are not satisfied with an item that you have purchased, you may return the item up to thirty days after the original purchase date. Please refer to our Return Instructions for more information about returning a purchase.

The item must be returned in good condition, in original boxes (whenever possible), and with copies of all paperwork, parts and accessories to insure full credit.

Our return policy is simple. Within 30 days of receipt of your order contact us using the contact form on this site (here)

Please follow this procedure:

  1. Indicate the reason for the return.
  2. Tell us the action you want us to take: issue credit or exchange for another item.
  3. Please include a copy of the invoice with your return.
  4. If you want credit, we will issue credit.
  5. If you want to exchange the item we will ship the new item out via UPS ground service.
  6. Please allow up to 20 business days for return processing to be completed and the credit or new item to be sent out to you.
  7. Send the package with the above information to the following address:

EarthlightLED.com
3 Talega
Rancho Santa Margarita, Ca 92688 

Attention: Returns Department

If an item or items have freight damage, all such claims must be made to the freight carrier.

Defective items being returned for warranty are subject to manufacturer's terms. Any merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. We will give full credit back for any returned parts in new condition; however, all return shipping costs are the customer's responsibility.

After 30 days, please contact us using the contact form on this site (here)